Hello, KeyChe.com user! This Privacy Policy is where we explain to you how your personal information is collected and stored and what happens to it when you’re using KeyChe.com. Like with our User Agreement, we’ve put together both a full text version and a (non legally binding) summary version to make things simple. We’ll ask you to agree to this Privacy Policy when you sign up for a KeyChe account (but it also applies if you just use KeyChe.com or other KeyChe services without setting up an account). If you have any queries you can contact us at hell[email protected]. Here we go…


1.1. We are 27 Chapters Inc., a company incorporated in United Arab Emirates with its registered office at P.O. Box: 33964, Dubai.


2.1 This Privacy Policy applies to www.KeyChe.com, your KeyChe user account, the KeyChe Downloader and any games or other content which you purchase or use via KeyChe.com, the KeyChe web forums, KeyChe customer and technical support and any other services we provide to you (we’ll just call all this “KeyChe services” for short).

2.2 Specifically, this Privacy Policy governs personal information and non-personal information which we collect from you when you’re using KeyChe services. (“Personal information” means information which, on its own or in combination with other information, can be used to identify you).

2.3 We respect your right to privacy and will only process personal information in accordance with applicable legislation in the EU (including in particular the Data Protection and Privacy and Electronic Communications Directives), the USA (including the Children’s Online Privacy Protection Act) and elsewhere.


3.1 We recognise we have a special obligation to protect personal information obtained from children. Legally, children below 13 cannot have a KeyChe account (but their parents/guardians are welcome to sign up themselves) and we do not and will not knowingly collect personal information from any child under the age of 13 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal information about your child, please contact [email protected].


4.1 When you register a KeyChe account with us, you will need to provide us: (a) your username; (b) your email address and (c) a password (which is encrypted so that we don’t have access to it). In your KeyChe account settings you can also set your date of birth and your geographical location. This information will be protected by your KeyChe account password. You are responsible for keeping it safe – please don’t share it with anyone.

We may also collect additional information when you use other KeyChe services. If KeyChe services crash, we might ask you to send us crash logs/bug reports.4.2 When you use KeyChe services we may also collect the following information (how we use it is described later in this document):

  • (a) Technical details about devices which you use to access KeyChe services, including: Internet and/or network connection (including your IP address); mobile device identifiers; your operating system, browser type or other software; your hardware or details; or other technical details provided by your web browser. This is technical data about our users and their actions and patterns, which does not provide personal information;
  • (b) Details of your use of KeyChe services including, but not limited to: metrics information about when and how you use KeyChe services (such as what game(s) you are playing); traffic data; your location; and your purchase history; and
  • (c) Other information required in order to help you with any queries/support you may need assistance with via the KeyChe forums or customer support.

4.3 quick word about bug reports and crash logs: KeyChe software will generate bug or crash reports regarding KeyChe services – these reports will not mention your personal information. You can decide whether to submit these reports to KeyChe.com automatically. If you manually submit bug or crash reports to us, or if we contact you asking for feedback regarding crash or bug reports, then we may store them alongside your personal information.


5.1 We may collect and process information about you in the following ways: (a) information you give us via KeyChe services; (b) information given when you contact us or report a problem with KeyChe services; and (c) we may also ask you to complete surveys that we use for research purposes, although you don’t have to respond to them. We may collect this information via KeyChe services or trusted third parties connected with us for optional things like surveys or polls.


As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.


We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site.


In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.


In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; FacebookTwitterGoogle+, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us.


7.1 The information we collect from you will normally be stored and processed in the European Economic Area but it may also be transferred to, stored and processed at a destination outside the European Economic Area (including the USA). By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

7.2. All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security to prevent unauthorised access.


We will use your information to run KeyChe and keep improving it as well as to communicate with you (e.g. with newsletters or emails).
Sometimes we may have to share anonymised, non-personal information like operating system types in order to run KeyChe services.
We will use the above information in the following ways:

  • (a) To enable KeyChe.com functionality that helps you and your friends keep updated about what you’re doing within KeyChe services, e.g. notifying you and your KeyChe.com friends about who is playing what games.
  • (b) To ensure that KeyChe services are presented in the most effective manner for you and for your computer or other device from which you access KeyChe services.
  • (c) To provide you with information, products or services that you request from us and which we feel may interest you – in particular, we may send you newsletters or emails about KeyChe services (of course, it’s optional).
  • (d) To carry out our obligations arising from any contracts between you and us.
  • (e) To allow you to participate in interactive features of KeyChe services when you choose to do so.
  • (f) To notify you about changes to KeyChe services.
  • (g) To improve or modify KeyChe services, for example based on which games you like more and how you play them.
  • (h) To calculate conversion rates and other elements of KeyChe.com performance.

We might share some aggregated and general non-personal data on user behaviour (e.g. sales per region) with third party partners who work with us to provide KeyChe services to you (for example, with games developers/publishers selling games on KeyChe.com or with payment providers) in order to support, improve or amend KeyChe services or to help them to improve their products, which you have bought. We may also share non-personal information with data analysis services to help us run KeyChe.com.


When you’re using KeyChe services you can choose to share your own personal information with others (e.g. in chat) but it’s your responsibility.Please remember that any communications you have via KeyChe services (e.g. via private messages or the KeyChe forums or via multiplayer games) may reveal your screen name, other details about you and the content of any communications by you with other users. Also, any information you post publicly using KeyChe services (e.g. your public profile) will be publicly available to KeyChe users and others. We are not responsible for your use of otherwise private personal information, which you make available via KeyChe services, or the activities of other users or other third parties to whom you give or make available your information.


9.1 KeyChe services may, from time to time, contain links to and from the websites or services of third parties (e.g. to games developers whose games are on KeyChe.com). In addition, third parties (e.g. games publishers) may also collect personally identifiable information (e.g. your email address or name) if you want to access additional game services, but they can collect any such information only after you have been informed of it and consented to it. This may include saving information to your KeyChe profile in relation to their games (such as, for example, saving game progress). Our Privacy Policy does not extend to these external sites or companies, so please refer directly to their privacy policies.

9.2 KeyChe services may also offer you easy and optional access to KeyChe-approved partners’ services, e.g. the websites and games provided by our sister company CD PROJEKT RED. In order to do this, we will need to share some of your personal information (e.g. your email address) with them, as long as you agree to it. This personal information will be protected under our partner’s privacy policy.


10.1 Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.

10.2 In the unlikely event of a reorganisation or merger of KeyChe or KeyChe accounts we may transfer personally identifiable information to an involved third party who will protect to at least the same level as we do in this privacy policy.


11.1 You have the right to ask us not to process your personal information for marketing purposes. You can change your email settings within your KeyChe account and email communications from KeyChe to you will contain an opt-out/unsubscribe option.

11.2 Depending on where you live, you may have additional privacy rights. For example, in the EU you have the right to access information held about you and you may also contact us to request that we delete your personal information from our system. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate or infringe the privacy of others.

If you have any queries on your rights, contact [email protected].


12.1 We may change this Privacy Policy if we think it’s necessary, e.g. for legal reasons or to reflect changes in KeyChe services. If so, we will make the changed Privacy Policy available online and (if you have a KeyChe account) we’ll email you to explain the changes.

12.2 Once we change the Privacy Policy, it will become legally binding on you a reasonable period after we post it online (we believe 30 days after we post the change online will normally be a reasonable period of time). During that period, you’re welcome to contact us if you have specific questions about the changes.

12.3 If we don’t hear from you before the end of that time period, the changes will automatically become binding on you. If you don’t agree to those changes (regardless of whether you email us), then unfortunately we must ask you to cease using KeyChe services. We’re sorry we have to say that, but we hope you’ll appreciate that for KeyChe services to work properly we need to have everyone using it under the same rules instead of different people having different rules. That’s why we encourage you to get in contact if you have queries.


13.1 We’d also like to remind you that our User Agreement has more information about how we operate KeyChe services and it has a number of sections which apply to this Privacy Policy too.

Last updated on May 20, 2015