1. WHO WE ARE
1.1. We are 27 Chapters Inc., a company incorporated in United Arab Emirates with its registered office at P.O. Box: 33964, Dubai.
2.3 We respect your right to privacy and will only process personal information in accordance with applicable legislation in the EU (including in particular the Data Protection and Privacy and Electronic Communications Directives), the USA (including the Children’s Online Privacy Protection Act) and elsewhere.
3. PROTECTING CHILDREN
3.1 We recognise we have a special obligation to protect personal information obtained from children. Legally, children below 13 cannot have a KeyChe account (but their parents/guardians are welcome to sign up themselves) and we do not and will not knowingly collect personal information from any child under the age of 13 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal information about your child, please contact [email protected].
4. WHAT INFORMATION WE COLLECT
4.1 When you register a KeyChe account with us, you will need to provide us: (a) your username; (b) your email address and (c) a password (which is encrypted so that we don’t have access to it). In your KeyChe account settings you can also set your date of birth and your geographical location. This information will be protected by your KeyChe account password. You are responsible for keeping it safe – please don’t share it with anyone.
We may also collect additional information when you use other KeyChe services. If KeyChe services crash, we might ask you to send us crash logs/bug reports.4.2 When you use KeyChe services we may also collect the following information (how we use it is described later in this document):
- (a) Technical details about devices which you use to access KeyChe services, including: Internet and/or network connection (including your IP address); mobile device identifiers; your operating system, browser type or other software; your hardware or details; or other technical details provided by your web browser. This is technical data about our users and their actions and patterns, which does not provide personal information;
- (b) Details of your use of KeyChe services including, but not limited to: metrics information about when and how you use KeyChe services (such as what game(s) you are playing); traffic data; your location; and your purchase history; and
- (c) Other information required in order to help you with any queries/support you may need assistance with via the KeyChe forums or customer support.
4.3 quick word about bug reports and crash logs: KeyChe software will generate bug or crash reports regarding KeyChe services – these reports will not mention your personal information. You can decide whether to submit these reports to KeyChe.com automatically. If you manually submit bug or crash reports to us, or if we contact you asking for feedback regarding crash or bug reports, then we may store them alongside your personal information.
5 HOW WE COLLECT INFORMATION FROM YOU
5.1 We may collect and process information about you in the following ways: (a) information you give us via KeyChe services; (b) information given when you contact us or report a problem with KeyChe services; and (c) we may also ask you to complete surveys that we use for research purposes, although you don’t have to respond to them. We may collect this information via KeyChe services or trusted third parties connected with us for optional things like surveys or polls.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site.
THE COOKIES WE SET
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
THIRD PARTY COOKIES
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us.
7. WHERE WE STORE YOUR INFORMATION
7.2. All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security to prevent unauthorised access.
8. HOW WE USE YOUR INFORMATION
We will use your information to run KeyChe and keep improving it as well as to communicate with you (e.g. with newsletters or emails).
Sometimes we may have to share anonymised, non-personal information like operating system types in order to run KeyChe services.We will use the above information in the following ways:
- (a) To enable KeyChe.com functionality that helps you and your friends keep updated about what you’re doing within KeyChe services, e.g. notifying you and your KeyChe.com friends about who is playing what games.
- (b) To ensure that KeyChe services are presented in the most effective manner for you and for your computer or other device from which you access KeyChe services.
- (c) To provide you with information, products or services that you request from us and which we feel may interest you – in particular, we may send you newsletters or emails about KeyChe services (of course, it’s optional).
- (d) To carry out our obligations arising from any contracts between you and us.
- (e) To allow you to participate in interactive features of KeyChe services when you choose to do so.
- (f) To notify you about changes to KeyChe services.
- (g) To improve or modify KeyChe services, for example based on which games you like more and how you play them.
- (h) To calculate conversion rates and other elements of KeyChe.com performance.
We might share some aggregated and general non-personal data on user behaviour (e.g. sales per region) with third party partners who work with us to provide KeyChe services to you (for example, with games developers/publishers selling games on KeyChe.com or with payment providers) in order to support, improve or amend KeyChe services or to help them to improve their products, which you have bought. We may also share non-personal information with data analysis services to help us run KeyChe.com.
HOW YOU USE YOUR INFORMATION
When you’re using KeyChe services you can choose to share your own personal information with others (e.g. in chat) but it’s your responsibility.Please remember that any communications you have via KeyChe services (e.g. via private messages or the KeyChe forums or via multiplayer games) may reveal your screen name, other details about you and the content of any communications by you with other users. Also, any information you post publicly using KeyChe services (e.g. your public profile) will be publicly available to KeyChe users and others. We are not responsible for your use of otherwise private personal information, which you make available via KeyChe services, or the activities of other users or other third parties to whom you give or make available your information.
9. THIRD PARTY INFORMATION COLLECTION AND EXTERNAL SERVICES
10. OTHER STUFF
10.1 Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.
11 YOUR RIGHTS
11.1 You have the right to ask us not to process your personal information for marketing purposes. You can change your email settings within your KeyChe account and email communications from KeyChe to you will contain an opt-out/unsubscribe option.
11.2 Depending on where you live, you may have additional privacy rights. For example, in the EU you have the right to access information held about you and you may also contact us to request that we delete your personal information from our system. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate or infringe the privacy of others.
If you have any queries on your rights, contact [email protected].
12.3 If we don’t hear from you before the end of that time period, the changes will automatically become binding on you. If you don’t agree to those changes (regardless of whether you email us), then unfortunately we must ask you to cease using KeyChe services. We’re sorry we have to say that, but we hope you’ll appreciate that for KeyChe services to work properly we need to have everyone using it under the same rules instead of different people having different rules. That’s why we encourage you to get in contact if you have queries.
13. USER AGREEMENT
Last updated on May 20, 2015