Refund Policy
At Keyche, customer satisfaction is one of our highest priorities. We are committed to providing premium-quality products and a smooth shopping experience for every customer.
If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Window
We offer a 30-Day Return Policy from the date your order is delivered.
To be eligible for a return, your item must:
• Be returned within 30 days of delivery
• Be in good condition
• Include original packaging whenever possible
• Include proof of purchase or order confirmation
Refund Eligibility
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within a few business days depending on your payment provider or bank.
Non-Refundable Situations
Refunds may not be approved for:
• Products damaged through misuse or improper handling
• Items returned in heavily used or damaged condition
• Requests made after the 30-day return period
• Orders with missing components or accessories not due to our error
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue so we can resolve it as quickly as possible.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Shipping fees (if applicable) are generally non-refundable.
Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it can no longer be canceled and must follow the return process after delivery.
Late or Missing Refunds
If you have not received your refund yet:
• Please allow additional processing time from your bank or payment provider
• Check your bank account again
• Contact your card provider or financial institution
If you still need assistance, feel free to contact us directly.
Contact Us
For all refund or return inquiries, please contact:
Thank you for shopping with Keyche.
Minimal. Elegant. Always Ready.